Frequently asked questions
Which phone case should I choose?
If you’re unsure which model to choose, please check your phone’s settings. The model information is usually listed under Model Name in your phone or tablet settings.
When will I get my order?
Delivery times vary by location:
- US, Australia & Europe: 5–10 business days
- Rest of the World: 10–30 business days
Please note that these are estimated delivery times. We kindly ask that you allow up to 5 additional business days beyond the estimated timeframe before contacting our customer support team at info@etcase.com.
Can I cancel my order?
We understand that plans can change. Since our phone cases are printed to order, cancellations are possible within 3 hours of placing your order. Once production begins, we’re unable to cancel or make changes.
If you need help, please email us as soon as possible at info@etcase.com and we’ll do our very best to assist you 🤍
Which country do you ship to? How much does shipping cost?
Yes, we ship worldwide 🌍
Shipping costs are calculated automatically at checkout based on your delivery address and order details, so you’ll always see the exact cost before completing your purchase.
If you have any questions about shipping to your country, feel free to reach out to us at info@etcase.com — we’re happy to help 😊
