Privacy Policy

Last updated: October 9, 2025

1. Overview

At ETCASE, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit or shop on etcase.com.

2. Information We Collect

We may collect the following information:

A. Information You Provide

  • Name, email, phone number

  • Billing & shipping address

  • Payment and order details

  • Account login information (if you create an account)

  • Messages sent to our customer support

B. Information We Collect Automatically

  • IP address, device details, browser type

  • Pages viewed, products clicked, items added to cart

  • Cookies to improve site performance and remember your preferences

C. Information from Third Parties

  • Shopify (to operate our store)

  • Payment providers (for secure payment processing)

  • Shipping and service partners

3. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Provide customer support

  • Improve your shopping experience

  • Send updates or promotions (only if you opt in)

  • Protect our website and prevent fraud

4. Cookies

We use cookies to enhance site performance and personalize your experience.
You may disable cookies in your browser, but some features may not work properly.

5. How We Share Your Information

We may share information with:

  • Service providers (shipping, payments, customer support, analytics)

  • Marketing partners (for relevant ads)

  • Legal authorities when required

  • Our business affiliates

We do not sell your sensitive personal information.

6. Your Privacy Rights

Depending on your location, you may request to:

  • Access your personal data

  • Correct or delete your data

  • Receive a copy of your data

  • Opt out of marketing emails

  • Limit how your data is used

Contact us anytime for these requests.

7. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from individuals under 16.

8. Data Security & Retention

We use reasonable security measures to protect your data, but no system is fully secure.
We keep your information only as long as needed for orders, legal reasons, or account management.

9. International Data Transfers

Your information may be processed outside your home country. We use approved safeguards for international data transfers when required.

10. Contact Us

If you have any questions or requests about your personal data, feel free to reach out:

Email: info@etcase.com

Address:
ETCASE
N10-3, Jalan Jalil Utama 2,
Bukit Jalil, Kuala Lumpur, 57000, Malaysia

We’re always happy to help.