Frequently asked questions
Which phone case should I choose?
If youβre unsure which model to choose, please check your phoneβs settings. The model information is usually listed underModel Name in your phone or tablet settings.
When will I get my order?
Delivery times vary by location:
- US, Australia & Europe:Β 5β10 business days
- Rest of the World:Β 10β30 business days
Please note that these areΒ estimated delivery times. We kindly ask that you allow up toΒ 5 additional business days beyond the estimated timeframe before contacting our customer support team atΒ info@etcase.com.
Can I cancel my order?
We understand that plans can change. Since our phone cases areΒ printed to order, cancellations are possibleΒ within 3 hours of placing your order. Once production begins, weβre unable to cancel or make changes.
If you need help, please email us as soon as possible atΒ info@etcase.comΒ and weβll do our very best to assist you π€
Which country do you ship to? How much does shipping cost?
Yes, we ship worldwide π
Shipping costsΒ are calculated automatically at checkout based on your delivery address and order details, so youβll always see the exact cost before completing your purchase.
If you have any questions about shipping to your country, feel free to reach out to us atΒ info@etcase.comΒ β weβre happy to help π